Terms of Service

Effective Date: January 14, 2025 · Last Updated: July 7, 2026

1. Agreement to Terms

Welcome to Hausly. These Terms of Service ("Terms") govern your access to and use of the Hausly website, mobile application, and related services (collectively, the "Service") operated by Hausly ("we," "us," or "our").

By creating an account, accessing, or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after such notification constitutes acceptance of the updated Terms.

2. Description of Service

Hausly is a property management platform that provides tools for:

  • Landlords to manage rental properties, tenants, leases, and finances
  • Tenants to apply for rentals, sign leases, pay rent, and submit maintenance requests
  • Both parties to communicate and manage their rental relationship

The Service includes features such as:

  • Property portfolio management
  • Tenant application and screening workflows
  • Digital lease creation and electronic signatures
  • Online rent collection and payment processing
  • Maintenance request tracking
  • Financial reporting and expense tracking
  • Bank account synchronization for transaction imports
  • Email and SMS notifications

Beta status: The Service is currently offered as a beta. Features may change, be added, or be removed without notice. During the beta, payment and bank-connection features may operate in a test mode in which no real funds move; where that is the case, it is indicated in the Service.

3. User Accounts

3.1 Account Creation

To use the Service, you must create an account by signing in with Google. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Types

The Service supports multiple user roles:

  • Landlord: Property owners or managers who use the Service to manage their rental properties
  • Tenant: Individuals who rent properties managed through the Service

Your account type is determined during registration based on how you access the Service.

3.3 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.4 Account Termination

You may delete your account at any time through the account settings. We may suspend or terminate your account if you violate these Terms or engage in fraudulent or harmful activity.

4. User Responsibilities

4.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Provide false, misleading, or inaccurate information
  • Impersonate any person or entity
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service to harass, abuse, or harm others
  • Upload viruses, malware, or other malicious code
  • Scrape, data mine, or use automated tools to access the Service without permission

4.2 Landlord Responsibilities

If you are a landlord using the Service, you agree to:

  • Comply with all applicable landlord-tenant laws and fair housing regulations
  • Provide accurate property information and lease terms
  • Respond to tenant maintenance requests in a timely manner
  • Not discriminate against tenants based on protected characteristics
  • Maintain appropriate insurance for your rental properties

4.3 Tenant Responsibilities

If you are a tenant using the Service, you agree to:

  • Provide accurate information in your rental application
  • Pay rent on time as specified in your lease agreement
  • Report maintenance issues promptly through the Service
  • Comply with the terms of your lease agreement

5. Payment Terms

5.1 Landlord Subscription Fees

Landlords may use the Service on a free plan or a paid subscription:

  • Free Plan: no subscription fee; a platform fee (currently $5) applies to each rent payment collected online, and certain features are offered as paid add-ons
  • Pay Per Property: $4 per property per month, or $40 per property per year
  • Unlimited: $40 per month, or $400 per year

Current pricing and promotional offers, including any free trial periods, are displayed on our website and are subject to change with notice.

5.2 Rent Payments

Tenants may pay rent through the Service using our payment processor, Stripe. Rent payments are subject to:

  • The payment terms specified in your lease agreement
  • Late fees as defined in your lease, if applicable
  • Standard payment processing times (typically 2-5 business days for bank transfers)

5.3 Payment Processing

All payments are processed by Stripe, Inc. By using our payment features, you also agree to Stripe's Terms of Service. We are not responsible for payment processing errors, delays, or failures caused by Stripe or your financial institution.

5.4 Refunds

Subscription fees are generally non-refundable. Rent payment disputes should be resolved directly between landlord and tenant in accordance with applicable law and the lease agreement.

5.5 Payouts, Holds, and Payment Reversals

Funds from tenant rent payments are held and settled by Stripe, our payment processor. Hausly does not take custody of user funds. Payouts are made to the landlord's linked bank account on Stripe's payout schedule and are generally subject to a standard settlement delay of several business days.

To protect against payment reversals, unusually large payments may be held for an extended period before being paid out while the payment fully clears. Where a hold applies, the expected release timing is shown in the Service.

Bank transfer (ACH) payments can be returned or disputed after they appear to have settled, in some cases up to 60 days later. If a tenant payment is returned, reversed, or disputed after the corresponding payout has been made, you authorize Hausly and Stripe to reverse or debit the corresponding amount from your connected account balance, offset it against future payouts, or otherwise recover it, and you agree to promptly repay any amount that cannot be recovered by those means. A returned or reversed payment does not satisfy the tenant's underlying rent obligation, which is restored and remains a matter between landlord and tenant.

6. Lease Agreements and Electronic Signatures

6.1 Electronic Signatures

The Service allows users to electronically sign lease agreements. By using this feature, you consent to conduct transactions electronically and agree that electronic signatures have the same legal effect as handwritten signatures.

6.2 Lease Terms

Hausly does not provide legal advice and is not a party to any lease agreement created through the Service. The terms of each lease are solely between the landlord and tenant. We recommend consulting with a qualified attorney before entering into any lease agreement.

6.3 Document Storage

Signed lease documents are stored securely in the Service. You are responsible for downloading and maintaining your own copies of important documents.

7. SMS/Text Messaging Terms

By providing your phone number and affirmatively consenting to receive SMS notifications from Hausly, you agree to the following terms:

7.1 Opt-In and Consent (Call to Action)

During account signup or tenant onboarding on hausly.us, users are presented with a phone number field and an unchecked SMS consent checkbox. Users opt in by checking the checkbox (unchecked by default). The checkbox label reads:

"I agree to receive transactional text messages (SMS) from Hausly about my lease, rent reminders, and property updates. Msg & data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help. See https://hausly.us/terms#sms for details. Consent is not required for purchase."

Screenshot of the opt-in form as it appears to end users during tenant onboarding (the form is behind authentication at hausly.us/tenant/application):

Screenshot of the Hausly tenant application form showing the Personal Info step with phone number field and unchecked SMS consent checkbox with full disclosure text

By checking the checkbox, the user affirmatively consents to receive transactional SMS messages from Hausly. The checkbox is unchecked by default and is optional — SMS consent is not required to use the Service or to complete any purchase. Mobile phone numbers will not be shared with third parties or affiliates for marketing or promotional purposes.

7.2 Types of Messages

You may receive the following types of SMS messages from Hausly:

  • Property Inspections: Links to complete move-in/move-out inspection checklists
  • Lease Notifications: Alerts when your lease is ready for signature or has been signed
  • Rent Reminders: Reminders about upcoming rent due dates and overdue payments
  • Maintenance Updates: Status updates on maintenance requests you've submitted
  • Account Verification: One-time codes to verify your phone number

7.3 Message Frequency

Message frequency varies based on your account activity. You may receive up to 10 messages per month during active lease periods. Verification codes are sent only when you request them.

7.4 Opting Out

You can opt out of SMS notifications at any time by:

  • Replying STOP to any message from Hausly
  • Updating your notification preferences in your account settings
  • Contacting us at [email protected]

After opting out, you will receive a confirmation message. Note that opting out of SMS does not affect email notifications or your use of the Service.

7.5 Help

For help with SMS notifications, reply HELP to any message or contact [email protected].

7.6 Costs and Carriers

Message and data rates may apply. Hausly does not charge for SMS messages, but your mobile carrier's standard messaging rates will apply. Consult your mobile plan for details.

SMS messages are sent via Twilio. Carriers are not liable for delayed or undelivered messages.

7.7 Consent Not Required

Consent to receive SMS messages is not a condition of purchasing any goods or services from Hausly. You may use the Service without providing SMS consent, though some time-sensitive notifications will only be delivered via email.

7.8 Privacy

Your phone number and SMS consent preferences are handled in accordance with our Privacy Policy. We do not sell or share your phone number with third parties for marketing purposes.

8. Third-Party Services

The Service integrates with various third-party services to provide functionality:

  • Google: Authentication and sign-in
  • Stripe: Payment processing
  • Plaid: Bank account linking and transaction synchronization
  • Firebase: Data storage and real-time updates
  • Amazon Web Services (SES): Email delivery
  • Twilio: SMS notifications

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the actions or policies of third-party service providers.

9. Intellectual Property

9.1 Our Intellectual Property

The Service, including its design, features, and content created by us, is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our intellectual property without our express written permission.

9.2 Your Content

You retain ownership of any content you upload to the Service, including property photos, documents, and other materials. By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and display that content solely for the purpose of providing the Service to you.

9.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, we may use them without any obligation to compensate you.

10. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Disclaimers

11.1 Service Provided "As Is"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

11.2 No Guarantee of Availability

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We may suspend or discontinue the Service at any time without notice.

11.3 Not Legal, Financial, or Tax Advice

The Service is not a substitute for professional legal, financial, or tax advice. We do not provide advice regarding landlord-tenant law, fair housing regulations, tax obligations, or investment decisions. You should consult qualified professionals for such matters.

11.4 No Endorsement

We do not endorse, verify, or guarantee the accuracy of information provided by users, including property listings, tenant applications, or financial data.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HAUSLY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of (or inability to access or use) the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Unauthorized access, use, or alteration of your transmissions or content
  • Disputes between landlords and tenants
  • Payment processing errors or delays
  • Data loss or corruption

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

13. Indemnification

You agree to indemnify, defend, and hold harmless Hausly and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your content uploaded to the Service
  • Any lease agreement you enter into through the Service

14. Dispute Resolution

14.1 Informal Resolution

Before filing a formal dispute, you agree to contact us at [email protected] to attempt to resolve any dispute informally.

14.2 Arbitration

Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the state of your residence or, at our option, remotely via video conference.

14.3 Class Action Waiver

YOU AND HAUSLY AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

14.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Hausly regarding the Service and supersede all prior agreements.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16.5 Notices

We may provide notices to you via email to the address associated with your account or through the Service. You may provide notices to us at [email protected].

17. Contact Information

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Website: https://hausly.us